Shipping policy
Shipping Policy — Lan Solo L.L.C.
Last updated: October 2, 2026
How our products are made and where they ship from
Lan Solo L.L.C. sells print-on-demand merchandise. Apparel, mouse pads, stickers, mugs, laptop sleeves and phone cases are printed for you after you order by our print partner, and ship directly from the partner facility closest to your delivery address, in the United States, Canada, Mexico, Europe or Japan. We do not hold inventory ourselves.
Production time, before shipping
- Apparel, mouse pads and accessories: 2 to 5 business days to print.
- Stickers and paper goods: 2 to 4 business days.
- Production time is separate from carrier transit time. Orders placed on a weekend or holiday begin production the next business day.
Typical delivery time after an order ships
- United States: 3 to 5 business days.
- Canada: 5 to 10 business days.
- International: 10 to 20 business days, depending on destination and customs clearance.
- Most orders arrive within one to two weeks in total. Peak seasons and carrier delays can add time.
Shipping costs
- Rates are calculated at checkout from your address and cart contents, and are shown in full before payment.
- We do not add handling fees.
Customs and import charges
International orders may be subject to duties, taxes or customs fees charged by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient.
Lost, delayed and undeliverable packages
- If tracking shows no movement for 10 business days, or a package is marked delivered but did not arrive, contact support@lansolo.shop within 30 days of the last tracking update and we will replace or refund the order.
- If a package is returned to us as undeliverable, we will reship once you confirm the correct address. You cover the reshipping cost.
Contact
Lan Solo L.L.C., 434 E Carpenter Dr, Palatine, IL 60074, United States
Email: support@lansolo.shop
Phone: (847) 525-4119
We reply within 72 hours.