Política de reembolso
Returns, Replacements & Refunds
Lan Solo L.L.C. operates from 434 E Carpenter Dr, Palatine, IL 60074, United States. Questions about an order? Email support@lansolo.shop or call (847) 525-4119. We reply within 72 hours.
Our products are made to order
Nearly everything we sell — t-shirts, mouse pads, stickers, mugs, phone cases — is printed for you after you order. We hold no stock, so we cannot resell a returned item. That shapes the policy below, but it never limits your rights when something arrives wrong.
Damaged, defective or incorrect items: replacement or refund
- Contact us within 30 days of delivery at support@lansolo.shop with your order number and a photo of the problem.
- If the item arrived damaged, has a printing or manufacturing defect, or is not what you ordered, we will send a free replacement or issue a full refund to your original payment method. Your choice.
- You do not pay return shipping, and in most cases we will not ask you to send the item back.
- Approved refunds are issued within 5 business days. Your bank may take a few days more to post them.
Lost or undelivered packages
- If tracking shows no movement for 10 business days, or a package is marked delivered but did not arrive, email us within 30 days of the last tracking update and we will replace the order or refund it in full.
- If a package comes back to us because the address was wrong or incomplete, we will reship it once you confirm the correct address. You cover the reshipping cost.
Wrong size or a change of mind
- Because items are made to order, we cannot accept general returns for a refund.
- We do offer one size exchange per order on apparel within 30 days of delivery, provided the item is unworn, unwashed and in its original condition. You pay return shipping; we cover shipping on the replacement.
- Please check the size guide on each product page before ordering. If you are between sizes, email us and we will help you choose.
Cancellations
Email support@lansolo.shop as soon as you can. If the order has not entered production we will cancel it and refund you in full. Once printing has started we cannot cancel it, but everything above still applies if the order arrives wrong.
How to reach us
Email: support@lansolo.shop
Phone: (847) 525-4119, Monday to Friday, 9am to 5pm Central
Mail: Lan Solo, 434 E Carpenter Dr, Palatine, IL 60074, United States
We respond to every message within 72 hours.